FAQ





Is a Segway difficult to ride? What are the age limits and why? Are there any weight restrictions? Where to the tours depart? Do you run all season long? Do you provide hotel pick up? What is your policy on cancellations? Do you offer gift certificates? What happens if it's raining? Do I have to be in great shape to ride a Segway? Can I bring a camera? Do I have to wear a helmet? I'm pregnant, can I ride a Segway? I've never ridden a Segway, will there be training? Can Tour Guides accept tips? Do you sell Segways? Do you rent Segways? Do you accept credit cards? Is there parking available in Old Sacramento? Will the tours operated during major events?



No, the Segway is very easy to ride. With just a little training, you'll be ready to enjoy gliding on a Segway. For safety purposes we require a minimum age of 16. We will require waivers to be signed by a parent/guardian for anyone under 18 and everyone over the age of 18 Riders must be over 100 pounds (45 kilograms) and less than 250 pounds (112 kilograms) All tours depart from the Cafe New Orleans located at 117 J Street Old Sacramento. Guests should arrive approximately 30 minutes prior to the ride to allow ample time for helmet and vest fitting and Segway Orientation. If you are late for Segway Orientation we may ask you to reschedule your tour. Hysterical Segway City Tours will operate year round, 7 days per week tentatively starting the third week in April. Please call to confirm dates and tour times Back to top We do not provide hotel pickup. Cancellations require 72 hour notice. Refunds are only given if you contact us 72 hours prior to your scheduled tour or event. If you are unable to attend we will be happy to reschedule your tour or event or provide you with a gift certificate for later use. Gift certificates are available for all three Hysterical events, Old Sacramento Hysterical Walks, Hysterical Walk of the Dead and Hysterical Segway City Tours. Always call at least one hour prior to the start of your tour. During winter months, weather can change very quickly. We may start a tour during a mild sprinkle with the sun coming through in just a short period. Riders must be able to easily and quickly step on and off without assistance, which requires abilities similar to climbing stairs without any assistance or use of a handrail. Rider must be able to lean in four directions to operate and steer the Segway. Lastly, participants should be reasonably fit and able to stand for a duration of the tour which will typically be between one to one and one half hours. We will make multiple stops including a rest break. Back to top Absolutely! There will be great photo opportunities along the way so cameras are highly encouraged, but please leave other bulky items behind. We will also ask you, for the purposes of safety, not to take pictures, use your cell phone or i-pod while your Segway is in motion. We will make plenty of stops, and by all means if you see something you'd like to photograph, say the word and your guide will pause for you. Yes, we require everyone to wear a helmet while touring/gliding on your Segway. They will be provided for your safety and convenience. No, for the safety of your unborn baby, expectant mothers are not permitted to ride a Segway. Yes, our experienced tour guides will work with you through a thorough training session, typically lasting approximately 30 minutes. Once all tour participants are certified, we will begin our tour. Tour Guides are allowed to accept tips, but please tip only for a job well done. Back to top We are not a Segway dealer, however we can certainly put you in touch with a local representative. We do not rent Segways to individuals, however we do have rental packages for business promotions. Please contact us at (916) 441-2527 for rental information. We accept MasterCard, Visa and American Express. There is limited metered parking in Old Sacramento. There are also two convenient city operated parking structures located at each end of Old Sacramento, 2nd & I St., and Front & Capitol Mall. It is always best to call the main information number below prior to any major event.